Frequently Asked Questions

For devotees from India, Nepal and Bhutan, booking opens 1 month (30 days) in advance. Overseas devotees from all other countries can book up to 6 months in advance. Booking opens at 00:01 IST for each arrival date and closes 23:59 IST the day before arrival. Same-day bookings are not accepted online; please visit the counter.

Up to 2 days per booking. To extend your stay, make a new booking for the additional days subject to availability.

Each room holds a minimum of 2 and a maximum of 3 adults (2 cots and 2 mattresses). A maximum of 2 rooms can be booked per transaction. For example, a family of 9 would need 3 rooms (3 + 3 + 3) and so would book across two transactions. You may make multiple transactions if you need more rooms.

Yes. Registration is mandatory. Create an account, verify your email and complete your profile (personal details, address, a recent photo and ID proof) before you can make any booking. Foreign nationals must also submit Form C details.

Group bookings of 25 or more are not handled by this portal. Please write to enquiry@prasanthinilayam.in or contact the Accommodation Office directly.

Up to 3 occupants per room. Children under 4 stay free and do not count toward this limit. Up to 2 children under 4 may stay free per room.

Single-person bookings are not accepted online; the portal is for families. Individuals should approach the walk-in counter (Accommodation Office, next to N-9 block, open 6:30 AM to 8:00 PM IST).

Only family members may be booked together, and you must disclose the relationship of each member to the lead member. The person who books must be one of the occupants; you cannot book on behalf of others (for example, for your parents) and not stay yourself. The lead member must be present at check-in.

If a family travelling together includes a foreign national, the foreign national must be the one to make the booking so that Form C details are captured correctly for the whole party.

Yes. An NRI or a family residing overseas can book together as a family in the usual way.

Report at the Online Booking Check-in Counter at the Accommodation Office, located next to the N-9 block behind the North Indian Canteen. The counter is open 6:30 AM to 8:00 PM IST.

The confirmation email (printed or on your phone), a valid government photo ID (Aadhaar for Indian visitors, passport for foreign visitors), and any accompanying members listed on the booking. Foreign nationals must also bring a completed Form C.

Staff may cancel the allotment at check-in. The amount paid is not refundable in such cases.

Yes. Foreign nationals must submit Form C. Download and complete it in advance, and carry the printed form along with your passport and visa to check-in.

We use Razorpay for online payments. You can pay using UPI, debit/credit cards, or netbanking. Tariff is inclusive of all applicable taxes (CGST + SGST shown on the receipt).

Once payment is confirmed, the booking cannot be cancelled and the amount is not refundable. Please make sure your dates and details are correct before paying.

Yes. Rooms do not supply toiletries. Bring your own towels, soap, dental kit and a water bottle.